Hitting refresh, a river meets an estuary

Heralding Industry 5.0 — Harmony amongst people

Covid-19 accelerated the pace of technology adoption and forced many to adapt to the concept of work-life integration instead of the oft mentioned work-life balance. In the blink of an eye, Darwinism took over and only the fittest and most adapted to the new norm survived.

  1. Personalized customization
  2. Responsive, responsible, sustainable distributed supply chains
  3. Interactive products and experiences
  4. Return of skilled manpower to factories

People-centricity as the key to unlock doors

Personally I have always favored People-centricity, this can be in meetings with business and internal stakeholders, team interaction, or in mentoring and coaching sessions. This isn’t anything new, in fact this is mentioned in Matthew 7:12:

  1. Clear two-way communication: It is equally important to listen and to speak when appropriate. Often communication, especially from a senior staff is uni-directional. This typically results in an ivory tower impression where leaders are perceived as disconnected from the ground. Indeed there will be situations where this will be useful, however oftentimes having a ear on the ground will prove to be invaluable in building rapport and building up understanding of the individual. Knowing the priorities of your team members and what motivates them will allow you as a leader to craft your messaging such that it will be clear to the individual and enable them to absorb it in the best possible way.
  2. Orchestration: 天时,地利,人和, 策略 (strategizing for the right person in the right place at the right time). Timing is the last value which glues the first 2 together. It isn’t enough to simply build trust and have clear communications. The timing of the delivery needs to be appropriate as well. A well orchestrated strategy ensures that the message is delivered at the right time, place and to the right person. This helps to greatly improve our chances for success.

Wishing all readers a great year ahead!



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Jeffery Tay

Jeffery Tay


Education is in my blood, partnership and coaching is my passion. ¬ L’essentiel est invisible pour les yeux